Refund Policy
This page explains how and when money goes back to you. It sits alongside our Return Policy, which explains what we accept back in the first place.
When we refund
Once a return has been agreed and we have received and inspected the item, we refund within 3 working days of the parcel reaching us.
How we refund
- Cash on Delivery orders — by EasyPaisa, JazzCash or bank transfer to an account in the name of the person who placed the order.
- EasyPaisa, JazzCash or bank transfer orders — back to the account the payment came from.
We do not refund in cash by hand, and we do not send money to a third party’s account.
What is refunded
- Fault on our side — the full price of the item plus the delivery you paid.
- Return agreed for any other reason — the price of the item, less the delivery cost in both directions.
- Where tax applies, the refundable amount is calculated after tax deduction.
Exchanges
Exchanges follow the same terms as returns. The customer bears the delivery charge, and where the replacement item is of higher value the difference is payable before we despatch it. Because most of our stock is a single unit, a like-for-like exchange is often not possible and a refund is the honest alternative.
Orders cancelled before despatch
If you cancel before we hand the parcel to the courier, you are refunded in full, including any delivery already paid. Prepaid orders that we cancel because payment could not be confirmed are refunded in full.
Contact
WhatsApp 0310-2744660 with your order number, or email prelovedofficialstore@gmail.com.