Warranty Policy

Most of what we sell is preloved, and all of it is tested before it is listed. Where an item carries a warranty, the warranty period is shown on that item’s own page, along with anything it does not cover. If a product page shows no warranty, none applies.

Standard cover

Unless a product page says otherwise, warrantied items carry 3 months from the date of delivery, and this applies to preloved stock as well as new.

Which categories carry a warranty

• Electronics (printers, hard drives, scanners) — 3 months.
• Kitchen Appliances and Household Imported Goods (juicers, blenders, choppers) — 3 months.
• Gaming Products — 3 months.
• Personal Care electricals (epilators, straighteners, hair dryers) — 3 months.
• Golf and Cycling equipment — 3 months on mechanical function.
• Baby Care — electrical items such as sterilisers and warmers, 3 months. Bottles, teats and non-electrical accessories are not warrantied.
• Imported Crockery and Antique & Home Decor — no warranty. These are inspected and photographed before despatch, and breakage is handled under the Shipping Policy instead.

What the warranty covers

The product itself — a failure in normal use that is not the result of damage, misuse or wear.

What it does not cover

• Batteries and cells. These are consumable and degrade with use.
• Chargers, cables and power adapters.
• Any water or liquid damage.
• Physical damage — drops, impact, cracked housings or screens.
• Wear and tear, and any flaw described on the product page at the time of sale.
• Items opened, modified or repaired by anyone other than us.

How to claim

1. Message us on WhatsApp at 0310-2744660 with your order number or item ID.
2. Describe the fault and send a short video showing it where you can.
3. We will tell you whether to return the item, and how.

Return delivery for a valid warranty claim is at the customer’s cost in both directions, unless the item was faulty on arrival — in which case we bear it.

Outcome of a claim

Where a claim is accepted we will repair the item if that is practical, replace it if we have another, or refund it. Because our stock is largely one of a kind, a refund is frequently the only remedy available, and we will not string you along pretending otherwise.

What “tested, not repaired” means

We check that an item powers on and works before we list it. We do not refurbish, repaint or cosmetically improve anything — what you see in the photographs is what arrives. That is deliberate: it keeps our descriptions honest and our prices fair.