Shipping Policy
We deliver across Pakistan. This page explains what delivery costs, how long it takes and what happens when something goes wrong in transit.
Delivery charges
Charges depend on the category, because a printer does not post for the same money as a baby bottle. The table below is generated from our live settings, so it is always current.
| Category | Delivery | Free delivery |
|---|---|---|
| Everything else | Rs. 300 | Over Rs. 15,000 |
| Antique & Home Decor | Rs. 500 | Not available |
| Cycling Goods & Accessories | Rs. 1,200 | Over Rs. 15,000 |
| Golf Goods | Rs. 1,200 | Over Rs. 15,000 |
| Household Imported Goods | Rs. 600 | Over Rs. 6,000 |
| Imported Crockery | Rs. 500 | Not available |
| Kitchen Appliances | Rs. 600 | Over Rs. 6,000 |
Where an order contains items from more than one category, the higher delivery charge applies to the whole parcel — you are never charged twice for one delivery.
Delivery times
- Karachi — 1–2 working days.
- Rest of Pakistan — 2–5 working days.
We despatch through established couriers. Remote areas can take longer, and we will tell you if we expect a delay rather than let you wonder.
Before we despatch
We call the mobile number on your order to confirm the address. Please answer — this one call is what stops parcels going astray. If we cannot reach you after reasonable attempts, we hold the order rather than send it into uncertainty.
Checking your parcel at the door
On Cash on Delivery you may open the parcel and check the item before you pay the rider. That is the point of COD and we stand behind it.
Imported Crockery and Antique & Home Decor are the exception. Those parcels are packed sealed and are not opened on the doorstep, because china unwrapped at a door breaks and there is no way to establish whose fault it was. Any product this applies to says so clearly on its own page, before you order. If a fragile item does arrive broken, message us the same day with photographs and we will put it right.
Prepaid orders
Orders paid by EasyPaisa, JazzCash or bank transfer are held for you while we confirm the payment against our own account. Send the screenshot on WhatsApp and we will confirm and despatch. If payment never arrives the order is cancelled and the item returns to the shop.
If a parcel is lost or damaged in transit
Tell us within 24 hours of the delivery date shown by the courier. We will trace it with them and either replace the item, where we still have it, or refund you in full. Because most of our stock is one of a kind, a refund is often the only honest remedy.
Contact
WhatsApp 0310-2744660 or email prelovedofficialstore@gmail.com.