Return Policy

We describe every item honestly, photograph its flaws and grade its condition before listing. If what arrives does not match that description, we will make it right.

The window

Tell us within 24 hours of delivery. Message us on WhatsApp at 0310-2744660 with your order number and clear photographs of the problem. That is the fastest route to a resolution and it is the one we act on quickest.

What we accept

• The item is not as described — a fault or flaw we did not disclose.
• The item is not working, where it was listed as tested and working.
• The wrong item was sent.
• The item was damaged in transit.

What we cannot accept

• Change of mind. Almost everything we sell is a single unit; once it is returned we cannot simply restock it.
• Flaws that were disclosed. Our listings state marks, scuffs and wear deliberately. A described flaw is part of the price.
• Baby feeding items and personal care products once opened. Feeders, bottles, breast pumps, epilators, straighteners and hair dryers cannot be returned once the seal or packaging is opened, for hygiene reasons — unless the item is faulty.
• Ordinary signs of use on preloved goods. These are secondhand items sold as-is. We never repair or cosmetically improve them, and we say so on every listing.

Category notes

• Electronics, Gaming, Golf, Cycling, Kitchen and Household appliances — covered by the warranty as well as this policy. See our Warranty Policy.
• Imported Crockery and Antique & Home Decor — breakage must be reported on the day of delivery, with photographs of the item and the packaging. These parcels are not opened before payment; see our Shipping Policy.
• Baby Care and Personal Care — unopened items may be returned under the terms above; opened ones only if faulty.

Return delivery costs

Where the fault is ours — not as described, not working, wrong item, damaged in transit — we bear the return delivery cost.

Where a return is agreed for any other reason, the customer bears the delivery charge in both directions.

Condition of returned items

Please return the item in the condition it arrived, with all accessories, cables and packaging. We cannot accept an item back in a worse state than we sent it.